Frequently Asked Questions

No — Excess Telecom is a distributor that helps you sign up for Lifeline benefits. Your Lifeline service, benefit, and account are provided and managed by IM Telecom.

The Federal Lifeline Program enables eligible households to get reduced-cost mobile and internet services.

Learn more about Lifeline and see if you qualify here.

To qualify for Lifeline, applicants must meet federal or state-specific requirements. Click here for a full list of eligibility criteria and to check if you qualify.

IM Telecom and Flex Mobile are separate entities that offer different plan options to fit your needs. IM Telecom provides Lifeline service, while Flex Mobile focuses on flexible, prepaid plans available to all. This way, we can serve a wide range of connectivity needs, all with affordable pricing. Excess Telecom is a licensed distributor for Lifeline benefit plans and a close partner of both IM Telecom and Flex Mobile.

An MVNO, or Mobile Virtual Network Operator, is a provider that offers mobile services without owning its own network infrastructure. As a distributor, Excess Telecom partners with MVNOs like IM Telecom & Flex Mobile to deliver reliable service at lower rates. This approach allows us to scale our pricing to your needs, so you always get value.

Absolutely. You can enroll in Flex Mobile directly from your phone. Just visit our website, select your plan, and complete the sign-up process with ease.

Activating your SIM card is easy. Simply follow our step-by-step instructions on the Activation Page to get connected quickly.

Getting your eSIM up and running is a breeze! Visit our Activation Page for a complete guide tailored to eSIM devices.

If your phone is locked, we’re here to help! Head over to our Help Center, where you'll find specific unlocking instructions for each major carrier. Visit the Help Center here.