Activate Your SIM Card

Quick Service Upgrade Guide
Using an unlocked device, follow these steps to activate your new SIM card.
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Step 1 | Activate Your SIM Card

You will need your IMEI and your SIM Card Number. Find your IMEI number by picking up your phone and dialing *67. Your SIM Card Number is an 18-22 digit code located on your SIM's packaging (pictured). Login to your My Account and complete the required steps to activate your SIM.

Step 2 | Locate SIM

It may be found in a tray on the side, bottom or top panel of your device. If your device has a removable battery door the SIM may be under the battery.

Step 2 | Swap SIM Cards

Take out your old SIM card and place your new Excess Telecom, Powered by IM Telecom, SIM card in the slot. Ensure that the SIM card notch is aligned with the notch on the tray or the notch indicator on the phone.

Step 4 | Restart Your Phone

Turn your phone off and back on again. Now you can try making a call to ensure your activation was successful.

Programming Data Settings for Your Device

Can’t connect to the internet on your mobile device? Here’s how to set up the access point name (APN) to get you going again.
What should I Know about updating my settings?
Your device uses an APN to set up a connection between your carrier's cellular network and the internet. If you have an:
‍
‍5G smartphone: Set your settings to ENHANCEDPHONE

LTE device: Set your settings to NXTGENPHONE

Data device: Set your settings to Broadband

‍Still having trouble? Make sure you double check the spelling of your APN setting.
Android
1.  Tap your Settings menu.
2. Choose either Wireless & Networks, More Networks, or Connections.
3. Tap Mobile Networks, then Access Point Names.
4. Find and select the option to add a new APN. You may find a plus (+) symbol on the screen, or tap the menu button.
5. Program each field using the settings found in the table.
6. Save your changes to return to the APN's menu and choose the new APN.

Data Settings

5G Capable Smart Phones

Name
EXCS
APN
eRESELLER
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
MMSC
https://mmsc.mobile.att.net
MMS Proxy
proxy.mobile.att.net
MMS Port
80
MCC
310
MNC
280
Authentication type
None
APN Type
default,supl,hiprifota,mms
APN Protocol
IPv4/IPv6
Bearer
Unspecified
Apple
iOS v16 and lower / iPhone X and below:
 - Connect to WiFi
 - Open Safari and click here
‍ - Download and install profile
 - For iPhone X:
     - Settings > General > Profiles > Install
     - Enter passcode > Confirm Install
‍
iOS v17 and up / iPhone XS/XR and newer:
 - APN auto-configures
 - iOS 18.5+: "Use Carrier Settings" enabled by default

Troubleshooting:
 1. Settings > Cellular > Select SIM
 2. Enable "Use Carrier Settings" 
 3. Confirm setting turns green

Data Settings

5G Capable Smart Phones

Name
EXCS
APN
eRESELLER
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
MMSC
https://mmsc.mobile.att.net
MMS Proxy
proxy.mobile.att.net
MMS Port
80
MCC
310
MNC
280
Authentication type
None
APN Type
default,supl,hiprifota,mms
APN Protocol
IPv4/IPv6
Bearer
Unspecified

Access Account Information

Log in to My Account to access information like your number, plan details, and more! 
Access My Account

How to Activate Your SIM Card

How to Keep Your Service Active

Still Need Help?

Contact customer support for on-demand answers.
Contact Support
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